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Change language and password (as User)

Updated

You can change the language of the portal and your password yourself. This article explains how to adjust these settings.

Change language

  1. Click the gear icon next to your profile picture or initials at the top left of the screen.
  2. Click on My profile.
  3. Go to the Details tab.
  4. Change the Language field to the desired language.
  5. Click Save.

The language of the portal will be changed immediately.

Change password

  1. Click the gear icon next to your profile picture or initials at the top left of the screen.
  2. Click on Change password or go to your profile and choose the option to change your password.
  3. Enter your current password.
  4. Enter your new password and confirm it.
  5. Click Save.

Note: Your password must comply with your organisation’s password requirements (e.g., minimum number of characters, uppercase letters, numbers).

Forgot password

If you have forgotten your password:

  1. Go to the login page of your portal.
  2. Click on Forgot password.
  3. Enter your email address.
  4. You will receive an email with a link to set a new password.

Frequently asked questions

Which languages are available?

The available languages depend on the configuration of your portal. Common languages are Dutch, English, German, and French.

How often do I need to change my password?

This depends on your organisation’s password policy. The administrator can set an expiry period.

Can I change my password if I log in via SSO?

If you log in via SSO (single sign-on), your password is managed by the external identity provider. In that case, you cannot change your password within the portal.

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